Delivery and Returns

Standard UK delivery is £3.95 on all orders. All orders placed for delivery in the UK are posted using The Royal Mail. 
Orders for non-personalised items will be despatched within 2-4 workings days – you will be advised immediately if an item is out of stock or unavailable. 

We will endeavour to despatch handmade, personalised items within 7-14 working days but this may vary during busy periods. Should you require an item urgently please contact prior us to ordering whereupon we will do out best to accommodate you. 
Some items are sent direct from the supplier so orders may arrive in separate packages. 

International Delivery Please contact us prior to ordering for delivery charges.

Returns and exchange 
If you are not completely satisfied with the goods, simply return them to us at any time within 14 working days of receipt.  We will refund the cost of the order minus the postage and packaging charge paid. The costs of returning goods to us shall be borne by you. 

The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel back to using a delivery service that insures you for the value of the goods as we cannot be held responsible for items damaged or lost in the post. 

Your rights to return the goods to us will not apply in the following circumstances: 

-Any products that we have made, personalised or customised specifically for you 
-Where, in our opinion, you have not taken reasonable care of goods whilst in your possession and have not been returned with the original packaging.
- If you have made a spelling mistake on your order and it has been sent for production. 

If you return an item because of an error on our part, or because it is defective, we will happily refund the full value of the item and your costs in returning it to us. 

The item(s) must be returned in the condition in which you received it within 30 days of delivery. By the very individual nature of personalised products, they cannot be re-sold, and therefore we cannot accept returns if you have a change of mind. 

Please note:
• You have a duty to return the item to us and the cost of doing so is your responsibility, except if the item is faulty or does not comply with the contract.
• The parcel can take up to 7 working days to be returned to our Warehouse, unless sent via special delivery.

This returns policy does not affect your statutory rights. 

The address for returns is: 
FunkyKeepsake, Kirkfields, Hallsteads, Dove Holes, Buxton, Derbyshire, SK17 8BJ